Privacy Policy

1. Introduction

Geneline-X ("we," "our," or "us") provides a suite of AI-powered intelligence platforms and infrastructure services. This Privacy Policy applies to our website (geneline-x.com), our products including Xplain AI, Genestudio, Kay-X, and our developer interfaces and APIs.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Services, and information from third-party sources.

2.1 Information You Provide

• Account Information: Name, email address, password, organization name, and role.
• Billing Information: Payment card details and billing address (processed through secure third-party payment processors).
• Content & Data: Documents, text, audio files, or other data you upload or provide for processing by our AI models.
• Communications: Records of your interactions with our support, sales, or technical teams.

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain telemetry and usage data:

• Log Data: IP address, browser type, operating system, referring URLs, and pages viewed.
• Usage Metrics: Interaction patterns, frequency of use, feature adoption, and performance logs.
• Device Data: Information about the device you use to access the Services, including hardware model and unique device identifiers.

3. How We Use Your Information

We use the collected information for various business purposes, including:

• Service Delivery: To operate, maintain, and provide the features and functionality of our Services.
• Improvement & Development: To analyze usage patterns and improve our AI models and user interfaces.
• Analytics: To monitor and analyze trends, usage, and activities in connection with our Services.
• Support: To respond to your comments, questions, and requests and provide customer service.
• Security: To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect our rights and property.

Note on AI Training: We do not use your private documents or proprietary data uploaded to our enterprise platforms to train our foundation models without your explicit, opt-in consent.

4. Sharing & Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, analytics).
• Professional Advisors: We may disclose information to lawyers, auditors, and insurers as part of our business operations.
• Legal Compliance: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.
• Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of assets.

5. Security & Retention

5.1 Security Measures

We implement robust security measures designed to protect your information from unauthorized access, loss, or disclosure. This includes SOC2-aligned practices, end-to-end encryption for data in transit, and advanced encryption for data at rest.

5.2 Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Privacy Rights

Depending on your location (such as the EU/EEA), you may have certain statutory rights regarding your personal information:

• Access & Portability: The right to request copies of your personal data.
• Rectification: The right to request that we correct inaccurate information.
• Erasure: The right to request that we delete your personal data.
• Restriction: The right to object to or restrict our processing of your data.

To exercise these rights, please contact us at the address provided below.